How Is Artificial Intelligence for Law Firms Changing the Legal Sector?
Artificial intelligence is changing the face of the legal sector in many ways. In most cases, it is augmenting what humans usually do. This allows lawyers to focus on higher-level tasks like negotiating deals, appearing in court, and advising clients. But what are some of the tasks that AI can handle for law firms? Let’s take a look.
1. Legal research and review documents
AI-based software applications can now improve the efficiency of analyzing legal documents. They can go through documents thoroughly and flag them if they are not relevant for an ongoing case. This saves a lot of time for law firms. Lawyers don’t have to double-check the same documents because they know that the software is capable enough not to make mistakes.
These machines are faster at sorting documents than humans. They can produce results within a few minutes. This reduces the overall workload from lawyers, and they can focus on preparing for trials or setting up a case so that they can win on their clients’ behalf.
2. AI communication
According to many statistics, a law firm can lose nearly 30% of its clients due to bad customer service. But firms may not have the financial resources to provide 24 x 7 customer care service to everyone. Artificial intelligence for law firms can become a cost-effective and efficient alternative.
Most people these days prefer to communicate via text or chat. It gives them time to think of what they want to say and the appropriate answer to help them solve their cases. AI bots can engage with clients and hold custom conversations. They can discuss your case status, doctor’s visits, health journals, appointment reminders, and much more.
The more you make the software learn, the more efficient it becomes in handling conversations with clients. AI-based customer service ensures that your call doesn’t go unanswered. If the AI doesn’t have an answer to your question, it will transfer your call to the legal team. It lowers a client’s frustration of having to wait to speak to a professional for hours.
3. AI legal assistance
Sometimes, law firms don’t have enough employees to handle multiple cases simultaneously. The lawyers are busy appearing in courts while paralegals focus on preparing documents for different cases. Artificial intelligence for law firms can solve this problem once and for all. You can train the software to perform tasks that an employee is supposed to do. For example, go through documents, sort them out according to different cases, and prepare them chronologically.
Allocating these jobs to your AI legal assistant means allowing paralegals and lawyers to focus on strategies to win cases. It provides two benefits for employees:
• Rapid expansion of discovery in multiple cases.
• Spend more time in hyper-specialization to become an experienced lawyer.
1LAW is one of the first law firms to introduce artificial intelligence in lead generation, customer service, and legal assistance. It has already attended more than 51,266 calls, made 5,707 free case evaluations, and completed 823,957 chats. This shows how quickly AI can grasp legal concepts if you spend time making it learn something.