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Fans prepared for the matinee divisions playoff matchup between the Browns and Chiefs on CBS were greeted with blank screens in some regions of the country, forcing them to miss out on some promotions in the first quarter.
Some were tuned to CBS for pre-game programming and found that the show and the game itself were blacked out, leading some to believe that a bad game was going on:
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After the network went down, some viewers got the channel back a few minutes after the game had started around 3:15 p.m. Most fans got the game's first score, but it's fair to assume that NFL and network managers won't be pleased with the failure.
The audience interfered with their experiences in the dark time on Sunday:
Umm @CBS is currently nothing more than a blank screen thanks to XFINITY. Every other channel even works with the AKC dog show
– Craig Carton (@craigcartonlive) January 17, 2021
Why is CBS down?
Although there was no official word from CBS, Comcast, Spectrum and DirecTV viewers interfered with issues seeing the channel as the Chiefs-Browns divisional matchup kicked off.
For those looking to figure out how to fix the situation, the only option seems to be to wait: the game eventually returned to the network, with some vendors acknowledging the failure.
VERIZON SUPPORT: We are aware of an outage on the CBS channel and are working to restore services as soon as possible
– Josh Caplan (@joshdcaplan) January 17, 2021